Shipment

I aim to ship your order within 2-5 working days, the actual speed of this depends on the type of product, whether it is in stock or whether it is still custom-made. The final delivery time to your mailbox depends on the location from which it is sent; given the mobile nature of the studio, it is possible that your package will be sent to you from abroad and will therefore take a little longer to arrive. On average, the package should reach you between 5 and 10 working days after placing your order.

As you may have already understood, sustainability is of paramount importance and when I am in the area I will try to deliver the order to you personally and by two-wheeler. If shipping is done with PostNL, you can generally expect your order on the mat the day after receiving your proof of shipment. In addition, I would love it if you reuse the packaging material or recycle it properly.

Within the Netherlands, shipping costs between € 4.15 and € 6.95 are charged, depending on the size of your package. For purchases over € 30.00, the shipping costs will be waived.

For other countries, the shipping costs (automatically and during the checkout process) are calculated according to the zones below.

Zone 0: €8,75
Belgium, Germany, Luxembourg

Do you live outside the Benelux and not in Germany? Please send a message to inquire about the shipping costs to your doorstep.

Return

If you are not satisfied with the product (what a shame!), you are first requested to let us know via a DM by email. Depending on your comment or complaint, a suitable solution can be found so that you are more than satisfied. If we cannot reach an agreement, you can of course return the product within 14 days to the address below (the costs for this are at your own expense).

As soon as the product has been received in good condition, the full purchase amount will be refunded, this may take a few days. You will receive a confirmation about this via email.

OPTUIGERS
Max Euwestraat 32
2042 RC Zandvoort
Netherlands